Tiv2 Privacy Policy — Our Commitment to Protecting Your Data

Tiv2 (https://tiv2.click) is fully committed to protecting the privacy of its users. This Privacy Policy explains what information we collect when you use the tiv2 website, mobile app, or any of our services — and why we collect it and how we keep it secure.

This Privacy Policy is part of tiv2's terms and conditions. By accessing or using the website or app, you are considered to have agreed to this Privacy Policy. If you do not agree, please refrain from using our services.

This policy has been developed in compliance with Bangladesh and international data protection laws. We believe every user's personal data belongs to them — and protecting it is our responsibility.

Tiv2 collects different types of data for different purposes. Full details are provided below:

Data collected directly from you:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• National ID or passport number (for KYC verification).
• Payment method details — Mobile Pay, Nagad, or Rocket number.
• Account login credentials (username and encrypted password).

Automatically Collected Data:

• IP address and device type.
• Browser name and version.
• Visit timestamps, page views, and click data.
• Game history and betting records.
• Date and time of login and logout.

Data Collected from Third Parties:

• Transaction verification data from payment gateways.
• Identity verification data from KYC verification agencies.
• Risk assessment data from our fraud detection system.

Tiv2 uses collected data only for the purposes listed below. We never use your information for unrelated or unnecessary purposes.

• Account Management: For registration, login, password reset, and account verification.
• Transaction Processing: For processing deposits, withdrawals, and bonus payments.
• Customer Support: For your questions, complaints, and issue resolution.
• Security: To prevent fraud, hacking, and money laundering.
• Legal Obligations: To comply with government regulations and legal obligations.
• Service Improvement: For analytics to improve the platform experience.
• Contact: For sending important updates, promotional offers, and system messages (with your consent).
• Responsible Gaming: To detect problem gambling behavior and provide appropriate support.

Tiv2 does not share your personal information with third parties — with a few specific exceptions. These exceptions are always in place for your protection or for legal compliance:

• Payment Processors: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, and Rocket.
• KYC Verification Provider: Identity document details may be shared with authorized verification agencies to confirm your identity.
• Game Providers: Minimal data is shared with licensed game providers for the operation of Live Casino and Sports Betting.
• Legal Authorities: When we are legally required to disclose information due to a court order, government investigation, or legal obligation.
• Fraud Prevention: With authorized security agencies to detect fraud and money laundering.

In all of the above cases, we ensure that third parties receive only the minimum data necessary and that they adhere to the same privacy standards. No third party may use your data for their own purposes.

Tiv2 uses various types of cookies on its website and app. Cookies are small text files stored in your browser that help improve the quality of our services.

You can delete or disable cookies at any time through your browser settings. Please note — disabling essential cookies may affect the functionality of certain features on the site.

Tiv2 uses industry-standard technology and processes to keep your data secure. Our security framework operates on the following levels:

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): OTP verification is required for sensitive actions.
• Firewall & DDoS Protection: Protection against external attacks at the server level.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Access Controls: Only authorized personnel have access to specific data.
• Data Backup: Regular encrypted backups stored in secure locations.

In the event of a data breach, we will notify affected users within 72 hours and take all necessary action. If you notice any suspicious activity on your account, contact us immediately at support@tiv2.click.

As a tiv2 user, you have the following rights over your own data. To exercise any of these rights, please reach out to our support team.

• Right of Access: You have the right to know what data we hold about you and to receive a copy of it.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information we hold about you.
• Right to Erasure: After closing your account, you may request deletion of specific data (beyond what we are legally required to retain).
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Right to Data Portability: You can request your data in a structured, portable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you have a complaint about our Privacy Policy, you have the right to file it with the relevant authority.

Tiv2 does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 2 years after account closure.
• Support Ticket: Up to 1 year after resolution.
• Analytics Data: In anonymized form, for up to 2 years.

Once the retention period expires, your data is securely deleted or anonymized — so it can no longer be linked to you.

Tiv2 strictly does not provide services to anyone under the age of 18. Our platform is for adults only.

• Age is verified at the time of registration.
• Date of birth is verified during the KYC process.
• Any account identified as belonging to a user under 18 will be closed immediately.
• We do not knowingly collect any data from minors.

If you have any questions, concerns, or complaints regarding our privacy policy, please contact us directly. Our data protection team will take your message seriously.

• Email: support@tiv2.click
• Response Time: Typically within 2 business days; up to 30 days for complex cases.
• Language: You can reach us in either Bangla or English.

If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority in your country.